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Clients, Conferences & Media

Our Clients

The Center for Aggression Management has been honored to serve clients from most areas of government, education, and private enterprise.

The responses we have received to our Aggression Management training programs consistently confirm:

•    other methods of attempting to prevent violence either do not work or are reactive rather than preventative,

•    the aggression management tools and techniques offered by the Center for Aggression Management are viewed as new information that will dramatically alter the effectiveness of the threat assessment, security and other personnel attending the training, and

•    the systematic approach to implementing aggression management through the Critical Aggression Prevention System we call CAPS is sorely needed in today's organizations.

Our Aggression Managment Training Clients

U.S. POSTAL SERVICE
District, Central Plains, Omaha, NE
District, Northland, St. Paul, MN
District, Greensboro, NC
Processing and Distribution Center, Atlanta, GA
Processing and Distribution Center, Chicago, IL
Processing and Distribution Center, Madison, WI
Processing and Distribution Center, Raleigh, NC
Bulk Mail Center, Dallas
Bulk Mail Center, De Moines
Bulk Mail Center, Denver
Bulk Mail Center, Jacksonville
Bulk Mail Center, Memphis
Bulk Mail Center, St. Louis
Chattanooga Remote Encode Center
Antioch Remote Encode Center
General Postal Workshops;
Omaha, NE
Lincoln, NE
Kearney, NE
North Platte, NE
Topeka, KS
Wichita, KS
Senior Training Specialist, Richmond, Virginia
Employee Relations Specialist, Headquarters
EWIA Jacksonville, FL
EWIA Northland District

PSYCHOLOGISTS
Victor Pascale, Ph.D., Licensed Psychologist
Robert A. Evans, Ph.D., Licensed School Psychologist
Barry Schapira, Ph.D., Clinical Psychologist, Private Practice
William Galbreath, Ph.D., Clinical Psychologist, Private Practice
Pamela Olcott, Ph.D., Clinical Psychologist, Private Practice
Deborah Leporowski, Psy.D., West Palm Beach VA Medical Center
George Perry, Ph.D., Clinical Psychologist, Bayfront Counseling Center
Stewart Ehrreich, Ph.D., Ehrreich Consulting
Janet L. Helfand, Ph.D., Clinical Psychologist, Private Practice
Sheila King, Psy.D., Clinical Psychologist, Private Practice
Center for Forensic Psychiatry
James Dorsey, Stress Management Consulting
Elliot Shamis, Deltona Counseling Associates

HEALTHCARE AND SOCIAL SERVICE
University of Maryland Medical System
North Colorado Medical Center
Health First, Florida
Florida Council of Operating Room
Florida Hospital, Director Surgery
Florida Hospital, Director Inpatient Nursing
Florida Hospital, Director Staff Development
North Florida/South Georgia Veterans Health Ctr.
Department of Veterans Affairs, Chief of Police & Security
Palm Bay Community Hospital
Cape Canaveral Hospital
Holmes Regional Medical Center
Southwest General, Strongsville, Ohio
Visiting Nurses Association
Center for Forensic Psychiatry, Clinical Director
Invacare Corporation
West Palm Beach V.A. Medical Center, Staff Psychologist

TRANSPORTATION
The TransGroup, New York
Central Florida Regional Transit Authority - Lynx
Pinellas SunCoast Transit Authority
Orlando International Airport

RECREATION AND VACATION
Marriott-Orlando Hotel
Renaissance Orlando Resort
Disney Development
Walt Disney Imagineering

MANUFACTURING
Goodyear Tire & Rubber Company
Manufacturer's Association of Central Florida
ABM Industries

INSURANCE
CNA Risk Management
Marsh, An MMC Company
State Farm Insurance Companies
Risk Enterprise Management Limited

UTILITIES
AEP~American Electric Power Corporation
CSW~Central and South West Corporation
Niagara Mohawk Power Corporation

ELECTRONIC AND ENGINEERING
NASA, National Aeronautics & Space Admin.
AT&T, Solutions Customer Care
Lockheed Martin

BANKING
CitiGroup, CitiBank
First Commercial Corporation

CONSTRUCTION
Black & Veatch
Scotty's Inc.
WELBRO Building Construction
The Clark Construction Group

COMMUNICATIONS
Cox Communications
Lucent Technologies
BellSouth

ASSOCIATIONS.
ASIS, American Society for Industrial Security
Florida Psychological Association
ASLET, American Society of Law Enforcement Trainers
AORN, Association of Operating Room Nurses
Florida Council of Operating Room
AAON, American Association of Office Nurses
RIMS, Risk and Insurance Management Society
SHRM, Society of Human Resource Management
VPPPA Annual National Conference: Voluntary Protection Programs Participants' Association
Florida Workers' Compensation Education Conference
Alabama Governor's Safety & Health Conference
Alliance of American Insurers
Association of Operating Room Nurses
PRIMA, Public Risk Management Association
PRIMA of Florida
National Safety Council, Business and & Industry Meeting
Central Florida Human Resource Association -- SHRM
National Safety Council, Annual Congress
Hotel Personnel Association
ACPA, American College Personnel Association - College Student Educators International Annual Conference
ASJA The Association for Student Judicial Affairs Annual Conference

OTHER
Federal Express
Concord Management, Ltd.
Cumberland Property Mgmt. Inc.
The Third Place Pub and Grill, Gainesville, FL



FEDERAL, STATE AND LOCAL GOVERNMENT
US Army, Special Operations Command, Terrorism Division
US Army, Ctr. for Civilian Human Resource Mgmt.
US Army, Medical Command, Headquarters
NASA, National Aeronautics & Space Admin.
National Guard, Safety Manger
USDA - APHIS; US Department of Agricultural
Florida Department of Business Professional Regulation
Florida Department of Juvenile Justice
Florida Department of Environment Protection
Seminole County Sheriff's Office
Orange County Sheriff's Office
Highlands County Sheriff's Office
Polk County Government, Florida
Butler County, OH, Director of Safety
Strongsville Police Dept.
Brevard County, Human Resources
Orange County Government
City of Winter Park

EDUCATION
National School Boards Association
Texas Association of School Boards (TASB)
Texas Association of School Administrators (TASA)
New Jersey School Boards Association, Insurance Group
Tyler Junior College; Tyler, Texas
University of Southern Mississippi, ESC
Mississippi Safe School Center
Gulf Coast Education Initiative Consortium, MS
Hernando County Board of Education, Florida
Orange County Public Schools, Florida
Strongsville City School District, Ohio
Brea School District, Ohio
Brea Children's Home, Ohio
Polaris Career Center, Ohio
Baldwin-Wallace College, Ohio
Central Dauphin School District, Harrisburg, Pennsylvania
Lenape Regional High School , New Jersey
Keansburg Board of Education, New Jersey
Lawrence Township Board of Education, New Jersey
Trenton Board of Education, New Jersey
Austin Independent School District: Texas
Paris Independent School District; Paris, Texas
Atlanta Independent School District; Atlanta, Texas
Pleasant Grove Independent School District; Paris, Texas
Sherman Independent School District; Sherman, Texas
Boone County R-IV School District; Missouri
South Central Kansas Education Service Center
California Teacher's Association
Principal, Cheshire, England
Dewey Blackledge, Ed.D., Director, Mississippi
Safe School Center
Dewey Herring, Ed.D., Executive Director
David Sheppard, Ed.D., Director
Jerry Lewis, Ed.D.
Claire Sheff-Kohn, Ed.D., Superintendent
Charles W. Coker, Ph.D., LifeThrive Performance
Martha Bireta, Ph.D., Southeastern Equity Center
Nancy Peck, Ed.D., Director, Southeastern Equity
Center
Jay Smink, Ed.D., National Dropout Prevention
Center

HIGHER EDUCATION
Alverno College
Anne Arundel Community College
Arkansas State University
Art Institute of Chicago
Bristol Community College (MA)
California Institute of the Arts
California State University, Fresno
Cardinal Stritch University
Clayton State University
Colby-Sawyer College
College of Southern Maryland
Columbus State Community College
Columbus State State Police
Community College of Baltimore County
Community College of Baltimore County, Catonsville
Concordia University
Creighton University
Cumberland County College
Cuyahoga Community College
Dominican University
Eastfield College
Edgewood College
Frederick Community College
Fullerton State
Guardian
Hamilton County Education Services
Harding University
Harford Community College
Harrisburg Area Community College
Hobart College and William Smith College
Howard Community College
Husson College
Indiana University Kokomo
Indiana University of Pennsylvania
Indiana University, Southeast
Jackson State University
Kean University
Keene State College
Kutztown University
Lackawanna College
LaGuardia Community College
Lehigh Carbon Community College
Lincoln University
Loyola College in Maryland
Marian College
Marquette University
McHenry County College
McHenry County College
Minnesota State
Minnesota State Community and Technical College
Mississippi State
Montgomery College, Germantown Campus
Northern Essex Community College
Northland College
Ohio Dominican University
Orange Coast College
Penn State University
Prince George's Community College
Reading Area Community College
Southern New Hampshire Univ.
St. Norbert College
The University of Maine
University of California, Berkeley
University of California, San Diego
University of Mississippi (Ole Miss)
University of New Hampshire
University of Rhode Island
University of San Diego
University of Tennessee
University of Wisconsin, Green Bay
University of Wisconsin, Madison
Utah Valley State College
Wake Technical Community College
West Chester University Police Department
West Coast Executive Services
Western Kentucky University
Wright State University


Conferences and Seminars

The Center for Aggression Management has been a frequent speaker and contributor at key conferences and seminars dealing with workplace, school, and campus violence and aggression.

We are very pleased to have contributed to each of the following events:

Selected by the US Department of Labor to represent the United States at the Tri-National (Canada, Mexico and USA) Violence as a Workplace Risk Conference

Keynote Speaker at 1st Protective Security Conference (ProSecCon)

Keynote Speaker at the annual ESI (Executive Security International) Alumni Conference

NaBITA (National Behavioral Intervention Team Association), Preconference Workshop, Conference Session and Institute Workshop

General Assembly Speaker at Aon Corporation's Conference for Risk Retention Pools

Annual National Voluntary Protection Program Participants’ Association (VPPPA) Conference (three times)

The Florida Workers' Compensation Educational Annual Conference (twice)

ACPA, American College Personnel Association - College Student Educators International Annual Conference

ASJA The Association for Student Judicial Affairs Annual Conference

The Alabama Governor's Safety & Health Annual Conference

The US Army Medical Command Safety Conference 

NCHERM (National Center for Higher Education Risk Management) Institutes around the Nation: Kean U., Illinois State University, UTSA, Concordia U. and many more

Academy of Venue Safety and Security

IAAM (International Association of Assembly Managers)

ICMC (International Crowd Management Conference)

NSC (National Safety Council) Annual Conference

NASB (National Association of School Boards) Annual Conference

NDPC (National Dropout Prevention Center) Annual Conference

TASB (Texas Association of School Boards) Annual Conference

ASIS (American Society of Industrial Security) Annual Conference

Alliance for American Insurers Annual Conference

ASLET (American Society of Law Enforcement Trainers) Annual Conference

AIA (American Insurance Association) Annual Conference

AORN (Association of Operating Room Nurses) Annual Conference

RIMS (Risk and Insurance Management Society) Conference on "Rage, Rage & More Rage"

Publications and Media Involvement

The Center for Aggression Management's founder, John D. Byrnes has authored Before Conflict, Preventing Aggressive Behavior.  as well as, the publications listed below.

In addition, Mr. Byrnes has been frequently quoted in articles that have appeared in national, regional, and local news publications across the US.

He has been interviewed numerous times on radio and TV programs regarding the role of Aggression Management in preventing violence in our workplaces, schools, campuses and other facets of our society.

Publications Authored by John D. Byrnes

Aggression Management
Risk Review

Aggression: The Early-Warning Signs
Safety Check - Rodale Press

Dealing with Hostile People
Your Best - Rodale Press

Dealing with Hostile People: Dos and Don'ts
Safety Check - Rodale Press

Draining Away Aggression: Use the Same Techniques Law Officers Use to Keep Cool under Fire
Safety Check - Rodale Press

How to Plan for a Safe Escape
Safety Check - Rodale Press

Recognizing Mounting Anxiety: In Extreme Situations, A Life May Depend On It
Workplace Violence Prevention Reporter

Safe or Sorry? Don't Overlook Warning Signs of Workplace Aggression
Professional Safety

Training is Key to Averting Workplace Violence
Employee Services Management

Training May Help Prevent Tragedies
Business Insurance

Media Participation

Mr. Byrnes has been interviewed by or published articles in the following media sources:

Wall Street Journal 
USA Today (Campus Aggression Prevention System (CAPS) is featured in USA Today)
Chicago Tribune
Los Angeles Times
Associated Press (AP)
Business Insurance Magazine 
Safety+Health (National Safety Council)
Professional Safety (ASSE) 
Risk Management Magazine (RIMS)
HRMagazine (SHRM) 
Legal Management, the Journal of the Association of Legal Administrators
CONTROLLER Magazine
Public Risk Magazine (PRIMA)
American Health Consultants 
Hospital Employee Health Magazine 
The Law Enforcement Trainer (ASLET)
Journal of Emergency Management
InSights (The Aon Risk Services Risk Management and Insurance Review)
Reuters Wire Service 
CNN.COM
Knight Ridder Newspapers 
Workplace Violence Prevention Reporter - James Publishing;
TODAY, Gannett Suburban Newspapers
Black Enterprise Magazine
The Cincinnati Enquirer 
South Florida Sun-Sentinel
Yomiuri Shimbun
The Orlando Sentinel
St. Petersburg Times
The Gazette, Montreal, Canada
Wired News 
Global Energy Business
About.com, The Human Internet
NewsNet5
Denver Post
Rocky Mountain News
Federal Times
The Atlanta Journal; Washington Office
The Synergist; Long-Term Care Administrator - Published by American College of Health Care Administrators
Safety Check - Published by Rodale Press
Florida Society for Healthcare Risk Management - an affiliate of the Florida Hospital Association 
Global Television Network-Quebec, Canada 
WCPX-TV Channel 6
WESH-TV Florida's 2 NBC
WOFL Fox35-TV 
The Wall Street Journal Radio Network: Work & Family 
WOMX-FM Radio 105.1 
WCFB-FM Radio Star 94.5
WHTQ Radio 96.5 
WHOO Radio 990 
WDBO-AM Radio 580 
WWKA-FM Radio K92
WTKS-FM Real Radio 104.1
WLOQ-FM Radio 103.1
News Talk Television - Gannett Co. Inc. 
Radio KRRF Denver, 1280 Ralph 
CBS New Radio
WMAL, ABC affiliate in Washington, DC

Training Options

Because these are "live" webinar workshops, you can attend one person at a time and there are no costs of travel, lodging and/or per diem. Corporate clients can request training at their facilities. Simply contact us at 407-718-5637. 

Introduction to CAPS (One-day)Certified Aggression Management Training (Two-days)Ambassadors' (Train-the-trainers) Workshop (Four-days)

The FBI's Behavioral Threat Assessment Center asserts that their ability to prevent future violence is predicated on identifying a person who is "on the pathway to violence," which illustrates the precursor threats of violence.

John D. Byrnes, Founder and CEO of the Center for Aggression Management, has spent the past 23 years developing the means to idenitify, measure and manage the precursors to all forms of aggressive behavior in others and ourselves. His CAPS System provides the precursors to bullying, harassment, abuse and violence so you may reliably prevent these maladies.

Watch the "CAPS Comprehensive Video" (below) to learn why the Center's scientifically validated CAPS system produces evidence-based best practices to identify those on the path to violence:

CAPS 3-mINUTE mOVIECAPS Comprehensive VideoContact Us