For years, I have presented Active Shooter and Workplace Violence seminars and Tabletop Exercises. I have
always been troubled that we have talked mostly about the actions and aftermath. The Center for Aggression
Management has put my mind at ease with the Critical Aggression Prevention System (CAPS). CAPS is the
"ounce of prevention" that has been missing from the standard approach to workplace violence. The lives saved
by using this approach could be countless.
J. Randy Ryan, CAMA
District Manager at AlliedBarton Security
Copyright 2012, All Rights Reserved,
Center for Aggression Management
Scientifically Validated to Reliably Prevent Violence
Security Professionals Share Their Views of CAPS
Robert Paluch, C.P.S., CAMA
Acknowledgements: All comments on this page are used with the gracious permission of the individuals noted. We thank these individuals and all other
customers for their input and comments. Titles, positions, and organization names are noted to provide perspective. However, their organizations have
not officially endorsed the Center for Aggression Management or its services and products.
The responses we have received to our Aggression Management training programs and the work
we are now doing to implement the Critical Aggression Prevention System we call CAPS
consistently confirm several key themes:
• other methods of attempting to prevent violence either do not work or are reactive rather than
• the aggression management tools and techniques offered by the Center for Aggression
Management are viewed as new information, even a "New Way of Thinking", that will
dramatically alter the effectiveness of the threat assessment, security and other personnel
• the systematic approach to implementing aggression management through the CAPS is
sorely needed in today's organizations.
Below are key examples of the many comments we have received that convey these themes.
Having taught Workplace Violence Prevention to dozens of security staff as well as operations leaders in the
lodging industry, a number of facts have always stood out to me. How woefully unprepared the lodging industry
is in calculating the financial losses that hostile work environments cause as well as the ability to prevent,
mitigate, respond and recover from an aggression driven event. Empirical evidence has proven both to be true.
After every class I taught, attendees would comment on how more training on this topic is necessary. Recently I
attended a webinar presented by John D. Byrnes, Founder and CEO of the Center for Aggression Management
on CAPS (Critical Aggression Prevention System). Like the attendees of my Workplace Violence programs I can
state with confidence that CAPS training is a must for all Security leaders in the lodging industry.
CAPS is a scientifically proven method of recognizing and successfully responding to the earliest stages of
aggression. As someone who has studied and trained extensively on the topic of WPV I can state with
confidence that CAPS will teach you the most comprehensive and effective methods in providing your property
with the safest environment possible. CAPS should be part of every hotels safety program. This training is
CRITICAL for all hotels since, by their very business model and diverse work environments are often exposed to
a myriad of risks. CAPS provides even the most seasoned safety and security professional with the necessary
skills to enhance your safety programs.
I strongly encourage you to contact Mr. Byrnes at email@example.com and mention you
were sent by Steve Howard. This is a professional development program you will put to immediate use and will
improve overall productivity and safety on your property."
Stephen Howard, CPP, CAMA
Security and Safety Expert
Chuck Harold, CAMA
On-air Host of SecurityGuyRadio.com
After doing three radio shows with John D. Byrnes, I had an epiphany. When John described the differences between
a Primal Aggressor (the adrenaline-driven emotional hot head) and a Cognitive Aggressor (the intent-driven tactical
schemer) I realized that it wasn't the loudmouths that typically shot up a school or workplace it was the calm quiet
ones. As a former cop and now a security expert, I also realized that these Cognitive Aggressors were not being seen
by security or law enforcement. I have had all kinds of experts on SecurityGuyRadio.com and many of them talked
about "preventing" violence but I now realize that methods like Threat Assessment are too often reactionary, not
preventive. Whereas, John's scientifically-validated Critical Aggression Prevention System (CAPS) actually does
reliably prevent violence.
Working in contract security for 9 years I was faced with a real problem. My security guard staff could not begin to
prevent an active shooter incident, because they were so violent, even though my guards were trained or armed to
deal with it. The best I could do was train them to avoid being a target and protect themselves first, so they could
survive and assist in directing resources to a shooting scene.
Also, John's methods could help identify aggressive behavior at very early aggressive stages, before aggressive
behavior escalated into violence or murder. We hear too much about the epidemic of bullying, verbal abuse and
discrimination and how these behaviors hurt students and employees alike. I learned that bullying, verbal abuse and
discrimination presuppose someone exhibiting these destructive behaviors, so we are reacting to them, not
preventing them. We learned to identify the scientifically-validated precursors to bullying, verbal abuse and
discrimination so that we could actually prevent this destructive behavior.
This course should be taken by every law enforcement officer and security professional that wants to remain as safe
as possible and reliably prevent violence, bullying, verbal abuse and discrimination.
Chief Edward Sisco
Chief of Public Safety
LaGuardia Community College (CUNY) in 2009
This program brought campus departments together to formulate a common dialogue of practices in handling, identifying
and preventing aggressive behavior.
The Center for Aggression Management's Critical Aggression Prevention System (CAPS) is an invaluable and necessary
tool for officers working in the fields of public safety and security. This is especially true at college and university
campuses, where we see such a diverse mix of people from different cultures, religions, political beliefs, and social
concerns. In such a potentially volatile mix, being reactive invites disaster!
Once aggression has been allowed to grow, it quickly surpasses the ability to respond to it. While the officer is busy
reacting to one stage of aggression, the aggressor is busy escalating to a higher stage of aggression: it's a losing
proposition! Even worse, public safety or security officers are often the first target; and should security officers need to
use their firearm - as in an active shooter incident - too often they lack certain legal and liability protections afforded to law
CAPS allows us to defuse aggression at a low level, avoid escalation, return the campus to equilibrium, and avoid the
horrific ramifications of allowing aggression to reach a lethal level of confrontation. CAPS goal is to make the college or
university campuses "as safe as possible," the highest form of evidence-based Best Practices.
Comments by Robert Paluch, C.P.S., Honors Graduate of Executive Security International, having earned his Certified Protection Specialist (C.P.S.)
certification in 2012. Mr. Paluch has also held a State of Illinois Armed Security Officer license since 1982 and is currently working on earning his Certified
Security Specialist (C.S.S.) certification through Executive Security International. He is a Medical First Responder and has an extensive background in
clinical nutrition and alternative medicine. He recently earned his certification and is credentialed as a Center for Aggression Management Ambassador
(C.A.M.A.), which authorizes him under the agreement to conduct all training for the Center's Critical Aggression Prevention System (CAPS). His calling is to
create safe work and school environments for everyone.
Frank Laratonda, Director of Security and Transportation
This is a system (Critical Aggression Prevention System: CAPS) that we will be utilizing at our organization to improve the
overall safety for; patients, visitors, and staff. This system allows any organization to be proactive in dealing with
aggression. Take the time to educate leaders at your organization to show the value in implementing an Aggression
Captain Michael Fowler, Security Manager
Our facility signed up for this class so we could gain the knowledge to appropriately deal with aggressive behavior after
dealing with a tragic event. Our facility made the decision to be proactive and no longer reactive in dealing with aggressive
behavior. John was able to provide this information in an informative and convenient manner. The information learned from
this class is applicable to any and all industries and facilities making it the ideal tool in dealing with aggressive behavior.
Alan D. Specht, Manager, U.S. Security Operations: Corning Incorporated Global Security
Great workshop, very detailed, and a productive use of my time. John's style of teaching is effective,
professional and ensures that his students are getting key information!