The Center for Aggression Management offers training for 5 levels of individuals that play roles in the
Critical Aggression Prevention System we call CAPS or that otherwise work to recognize and manage
aggression. The titles and roles are described below.
Our basic program aniticipates the participation of Aggression First Observers and Aggression
We highly recommend that individuals that approach, interact with, and respond to aggressors be trained
at least to the level of Senior Aggression Manager.
CAPS Training Levels
Aggression First Observer
Certified Aggression Manager
Master Aggression Manager
For our existing customers, the Certified Aggression Manager receives training and fulfills the role most
comparable to that formerly referred to as the "qualified responder."
Observes and reports aggressive behavior using objective
and consistent terminology.
Records and verifies reports of aggressive behavior,
determines appropriate intervention strategies, and tracks
Possesses more advanced aggression management
knowledge and additional demonstrated skills for
responding to aggressive behavior. Capable of training
aggression first observers and Certified Aggression
Capable of training Ambassadors.
The knowledge and skills developed as one progresses through the above 4 levels is cumulative. For instance, the Ambassador has
completed the training needed to master the skills noted above for the Aggression First Observer and the Certified Aggression
Please go to CAPS Training Overview for description of the knowledge and skills that will be mastered during training for each of the
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