The Center for Aggression Management offers training for 5 levels of individuals
that play roles in the Critical Aggression Prevention System we call CAPS or
that otherwise work to recognize and manage aggression. The titles and roles are
Our basic program aniticipates the participation of Aggression First Observers and
We highly recommend that individuals that approach, interact with, and respond to
aggressors be trained at least to the level of Senior Aggression Manager.
CAPS Training Levels
Aggression First Observer
Certified Aggression Manager
Master Aggression Manager
For our existing customers, the Certified Aggression Manager receives training and fulfills
the role most comparable to that formerly referred to as the "qualified responder."
Observes and reports aggressive behavior
using objective and consistent terminology.
Records and verifies reports of aggressive
behavior, determines appropriate intervention
strategies, and tracks intervention
Possesses more advanced aggression
management knowledge and additional
demonstrated skills for responding to
aggressive behavior. Capable of training
aggression first observers and Certified
Capable of training Ambassadors.
The knowledge and skills developed as one progresses through the above 4 levels is cumulative. For
instance, the Ambassador has completed the training needed to master the skills noted above for the
Aggression First Observer and the Certified Aggression Manager.
Please go to CAPS Training Overview for description of the knowledge and skills that will be mastered
during training for each of the above roles.
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Center for Aggression