An individual is walking across the campus of a
large state university.
A member of the Aggression First Observers team
- and there are many on campus – witnesses the
person exhibiting “objective and measurable”
indicators the observer has been trained indicate a
The observer immediately relays this information by
cell phone to an on-duty Aggression Manager.
The report includes information using standardized
terminology in 8 areas: Behavior, Communication,
Interaction, Demeanor, Facial Expression,
Movement, Clothing and Articles.
These objective observables are recorded in the
Meter of Emerging Aggression Web-based
Platform in a special input area that also provides
an assessment of the stage of aggression and
therefore the risk involved.
As the report is entered email notifications
automatically are sent by the MEA Web-based
Platform to predetermined members of the
One or more Aggression Managers evaluate the
level of hostile intent and decide on an action plan.
For guidance, the Aggression Managers refer to
the latest policies and procedures stored in the
awareness vault included in the Platform. Among
the options available to them would be asking the
Aggression First Observer for more information all
the way to arrest if the concerns rise to law
enforcement’s threshold of “probable cause”.
CAPS at Work in a Campus Setting!
An Illustration of CAPS at Work
After the initial response has been implemented and more is known, a plan is
entered into the MEA Web-based Platform and appropriate Aggression
Managers receive follow-up reminders over the next 6 months as they monitor
the status of the aggressor's situation.
The Aggression Managers then continue to use the MEA Web-based Platform
to record subsequent observations and interventions with the aggressor and to
track over time the process of managing the aggressor.
The following example will help you understand how the CAPS system would be used in a day-to-day
situation. Notice the following:
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Center for Aggression Management
• The Aggression First Observer feels comfortable reporting, uses pre-determined, objective
observables, and knows his report can be understood and acted upon.
• The Aggression Manager has useful information on which to base a response and can document
the observations and responses in an objective, consistent manner. Policies and procedures are right
at hand for reference.
• The MEA Web-based Platform organizes and helps assess reports, makes notifications, and
continues to serve that role over time as the Aggression Managers track the situation of the
• Safety and the potential aggressor are served through an early observation and response.